Senior Technical Account Manager

Sr. Technical Account Manager

Locations: Indianapolis, IN // Austin, TX

Job Type: Full-time, On-site

Department: Strategic Account Management

Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

The Sr. Technical Account Manager is a business and technical leader who serves as a trusted advisor to Scale Computing’s largest and most complex enterprise customers. This role combines deep technical expertise across managed security services, hyperconverged infrastructure, and edge computing with strong executive presence and acumen. The ideal candidate will lead high‑touch customer engagement, translate business objectives into technical strategy, and partner cross‑functionally to drive customer outcomes, retention, and long‑term growth across their assigned distributed enterprise‑scale environments.

This role is assigned to accounts within the Strategic Account Management team to foster the relationship between Scale Computing and the customer by providing a successful and interactive deployment, best practices, customer training, an escalation path for support, and proactive customer check‑ins to ensure deployments are running as expected. Technical Account Managers may also be assigned proof of concept and pilot projects, large enterprise rollouts, special customer cases, services team projects, and generally assist as a technical resource.

• Manage complex enterprise customer relationships, supporting retention, adoption, and account growth.
• Act as a trusted technical advisor to IT and infrastructure stakeholders, translating business needs into actionable technical solutions.
• Support account lifecycle activities, including planning, success tracking, and documentation of key outcomes; monitor customer health and risk indicators, escalating issues and providing recommendations to drive predictable results.
• Provide high‑touch Technical Account Management or Customer Success initiatives for enterprise customers with distributed or complex footprints.
• Assist in driving customer outcomes through adoption planning, lifecycle management, and proactive risk identification.
• Provide input to Product, Engineering, and Services teams by sharing customer feedback, usage patterns, and market insights.
• Work closely with Sales, Product Management, Engineering, Support, and Services to ensure a seamless customer experience.
• Communicate effectively with internal and external stakeholders, escalating complex issues appropriately and providing clear recommendations.
• Participate in customer‑facing communications such as QBRs, roadmap reviews, and adoption discussions.
• Adapt to changing priorities and environments while balancing customer needs and internal requirements.

• 5-7 years of experience in Technical Account Management, Customer Success, or post‑sales technical customer‑facing support roles.
• Exposure to enterprise or multi‑site customer environments, particularly in retail, hospitality, or distributed operations.
• CRM/Salesforce proficiency.
• Experience collaborating with Sales on renewals, expansions, and account strategy.
• Familiarity with hyperconverged infrastructure, managed networking, or edge computing solutions.
• Bachelor’s degree in a technical or business‑related field, or equivalent experience.

• Strong hands‑on knowledge of managed networking, hyperconverged infrastructure, hardware, virtualization, storage, Linux, Windows, Linux command line, and related third‑party applications.
• Ability to explain technical trade‑offs and solutions to both technical and non‑technical stakeholders.
• Familiarity with edge computing, distributed systems, and managed services (including firewalls and security) in enterprise or multi‑site environments.
• Engage credibly with customer architects and engineers to implement solutions, troubleshoot issues, and contribute to technical discussions.

• Medical, Dental, Vision Insurance
• 401(k), FSA, HSA
• Casual dress code, flexible work environment
• Fully stocked kitchen
• Vibrant and inclusive workplace atmosphere
• Paid company holidays and discretionary time‑off policy

Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre‑employment background check.