Service Desk Analyst

Location: Indianapolis

JOB SUMMARY
Provides superior customer service to customers on an ever-growing variety of service needs. Diagnoses and solves system inquiries and error
reports daily. This position is required to perform all Service Desk functions including, but not limited to, answering calls, documenting help
tickets, and providing solutions.
EDUCATION
High School Diploma or GED :
High School Diploma or GED (Required)
EXPERIENCE
2+ years:
Customer service experience or experience providing technical support to end users. (Required)
ESSENTIAL FUNCTIONS (JOB DUTIES)
Provide a fantastic customer service experience for EVERY customer who calls for service.
Capture, translate, and accurately diagnose details of a service need in the tracking system.
Communicate effectively with customers, fellow staff, and partners in oral and written form.
Professionally interface with interdepartmental team members, growing a culture of timely service need resolution.
Adhere to established policies and expectations to deliver a consistent service experience.
Apply best-practice search techniques to query an ever-growing Knowledge Base, driving first-level solutions to a diverse customer
base.
Maintain Data Center Physical Plant technologies to proactively recognize and report anomalous environment changes.
Continually nurture an attitude of continual personal improvement; accommodating availability for quarterly two-hour staff
meetings on a weekend and occasional training sessions on weekdays between 8am and 5pm, which may be in addition to regularly
scheduled shiftwork but with reasonable forewarning.
Monitor team and personal work queues for new job-related tasks daily and executes such work as assigned within established
time frames.
Participate in an on-call rotation to accommodate last-resort staffing needs.
The following describes the competencies of this role:
Mixed-OS environment:
Windows 10, 7, and MacOS x.
Microsoft Office tools including Office
365 services.
Business and home network infrastructure including routers and wireless access.
Translating user-level syntax to technical language and vice versa.
Internet technologies including web access, Unified Messaging, Web Ex, and Citrix client.
Situational awareness to handle sensitive non-technical case intake with professionalism and empathy.
Ability to work both independently and as a team member.
Individuals may not perform all of these duties, or may perform additional, related duties not listed here.
COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)
Ability to adapt to a variety of situations, change, and new learnings
Ability to type efficiently and accurately
Acceptance of a process-oriented approach to tasks - complete tasks in a consistent, reliable, repeatable manner
Demonstrate the ability to operate independently but contributing to team success
Desire to be helpful in ANY situation, technical or non-technical
Has knowledge of industry standard concepts, practices, and procedures within the Service Desk or Help Desk field
Maintain an attitude of continuous improvement, accepting constructive criticism as an improvement opportunity
Ability to handle multiple tasks competently
Skills
Help desk, Customer service, Phone support
Top Skills Details
Help desk,Customer service,Phone support
Job Type & Location
This is a Contract position based out of Indianapolis, IN.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Indianapolis,IN.
Final date to receive applications
This position is anticipated to close on Jun 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems…