ServiceNow Developer

We’re looking to add a Service Now Developer to our Indianapolis office to support client integration, internal platform enhancements, and other key technical initiatives. This role will build and support Service Now solutions, including e-bonding integrations, workflows, and third‑party connectivity, while helping ensure platform performance and stability. The ideal candidate is a strong technical partner who can collaborate across teams and deliver scalable solutions that meet business needs.

• Lead the development of Service Now solutions to meet business requirements and improve overall platform functionality
• Design, implement, and support e-bonding integrations with client Service Now instances and other external client systems
• Serve as a technical point of contact for client-facing opportunities, helping translate business needs into effective Service Now solutions
• Partner with clients and internal stakeholders to gather requirements, define integration use cases, and align technical solutions with service expectations
• Troubleshoot and resolve client-facing integration issues, ensuring timely communication and high-quality service delivery
• Collaborate with clients, vendors, and internal teams to coordinate implementation timelines, testing, deployment, and post‑go‑live support
• Configure out‑of‑the‑box workflows and develop custom workflows, business rules, UI policies, and scripts
• Integrate Service Now applications with third‑party systems and external platforms using APIs, web services, and other integration methods
• Support internal platform development, enhancements, and optimization efforts to improve performance and usability
• Create and maintain clear technical documentation for configurations, integrations, customizations, and development processes
• Analyze existing programs and design, code, test, and debug new or enhanced solutions
• Recommend and implement improvements to development practices, maintenance processes, and system standards
• Maintain current knowledge of relevant technologies and pursue technical certifications as appropriate
• Assist with platform administration, troubleshooting, and support as needed

• Bachelor’s degree in computer science or information systems related disciplines; eight years of experience as a developer; or an equivalent combination of education and or experience in a related field
• 4+ years’ experience as a Service Now developer or a similar role
• Strong knowledge of JavaScript, HTML, CSS, XML, or AngularJS
• Experience integrating cloud solutions with on‑premises solutions and with other cloud solutions
• Familiarity with ITIL and IT Service Management
• Experience with AJAX, JSON, and integration techniques
• Self‑starter with strong analytical, problem‑solving, and communication skills

• Experience administering or developing Service Now ITSM, ITOM, Discovery, and/or SAM Pro
• Comfortable working both independently and as part of multi-department teams on large enterprise projects
• Service Now certifications such as Certified Systems Administrator or Certified Application Developer

• This position in onsite at our Indianapolis office
• Salary - $80k-100k annual
• Shift time and days - Dayshift, M-F
• Benefits include but not limited to:
  Health, Vision, and Dental Insurance, 401k, Vacation, PTO, and Paid Holidays