AI Integration Consultant; Research Labs/Learning and Development
Listed on 2026-06-14
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IT/Tech
IT Consultant, Cloud Computing: Infrastructure & Operations, IT Project Manager, IT Support
Job Title: AI Integration Consultant;
Research Labs/Learning and Development
Process Automation & Technology Solutions
Employment Type: Contract (FTE W-2 through Arc Technologies Group)
Client: A leading global pharmaceutical company (Fortune 100)
Location: Indianapolis, IN (On‑site)
Duration: 18 Months
Our client's Research Laboratories team with Learning and Development (L&D) is looking to hire a Contractor, Process Automation & Technology Solutions role to support the implementation of automation workflows, technology solutions, and AI‑enabled tools throughout L&D. Working closely with the Technology Lead and Data Metrics Strategy Lead, this contractor will drive process efficiency through Service Now, Power Automate, and Smartsheet solutions while providing technical consultation for learning technology implementations.
This role requires cross‑functional collaboration with other Learning and Development groups and technology teams to deliver enterprise solutions.
This is a contract engagement through Arc Technologies Group (ATG), a boutique IT professional services firm specializing exclusively in life sciences. The role is embedded within the Learning & Development organization of a top‑tier global pharmaceutical company, supporting their research laboratories division. As an ATG contractor, you will be W‑2 employed by Arc Technologies Group and work on‑site or hybrid as required by the client.
Primary Responsibilities:- Process & Workflow Automation
- Develop and maintain automated workflows using Service Now, Power Automate, and Smartsheet to support learning processes.
- Design and build Service Now catalog items and workflows for RL L&D service requests.
- Provide ownership and maintenance support of current workflow solutions and SharePoint lists.
- Monitor and manage the RL L&D technology request form, triaging and responding to incoming requests.
- Collaborate with internal automation teams to develop and optimize workflow solutions.
- AI Solutions Development
- Develop AI‑powered solutions to improve processes using Microsoft Copilot, Copilot Agents, Copilot Studio, and Claude.
- Create Copilot Agents and custom AI assistants to support L&D operations and learner experiences.
- Leverage Claude and Claude Code for development automation and process improvement.
- Recommend and implement AI tools to create efficiencies in content generation, data analysis, and learner support.
- Stay current with emerging AI technologies and provide recommendations for adoption.
- Technology Implementation & Learning Technology Projects
- Support Learning Process and Technology team members with key initiatives and technology tool development.
- Consult with L&D team members on best solutions for implementing technology to drive efficiency.
- Provide project support and technical expertise for learning technology implementations.
- Drive the development and delivery of technology solutions in collaboration with the RL L&D team.
- Support LMS administration and reporting needs, particularly with Success Factors Learning.
- Cross‑Functional Collaboration
- Work closely with the Technology Lead and Data Metrics Strategy Lead to align technology solutions with organizational priorities.
- Collaborate with other Learning and Development groups across the client to implement shared technology solutions.
- Partner with enterprise technology teams and IT to ensure alignment with corporate standards and infrastructure.
- Consult on learning technology projects across the organization, providing expertise on implementation best practices.
- Web Server & Content Management
- Manage and maintain content on RL L&D web servers in compliance with client policies.
- Provide support for RL L&D's learning content server and related infrastructure.
- Ensure web content meets accessibility, security, and organizational standards.
- Document, Knowledge & Data Management
- Provide support for document and knowledge management initiatives within RL L&D.
- Develop and maintain SharePoint sites and knowledge repositories for performance support materials.
- Consult with business partners on knowledge management best practices and solutions.
- Support data management practices to ensure information accuracy and…
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