Infrastructure Support Services Specialist

Responsibilities

• Support Tier‑2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
• Troubleshoot and resolve all service center tickets routed to your Assignment Group according to SLA.
• Perform IMAC on all applicable systems.
• Perform maintenance, patches, and updates to all systems in a timely manner according to SOPs.
• Maintain up‑to‑date knowledge and skills related to changing technology and services provided by Field IT Support.
• Provide clear, regular submissions of management reports and metrics that document performance against SLA via standard products such as HP Service Manager and Clarity.
• Contribute to team and Quest specific short‑, mid‑, and long‑term goals.
• Assist in inventory management.
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals.
• Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit.

• Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies.
• Assist in coordination of asset disposal for QSW machines and peripherals.
• Ensure that the Quest Diagnostics ITAM policies are enforced at the Business Unit.

Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances; maintain composure under pressure; adapt to change; ability to grasp information quickly.

Entry‑level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on‑the‑job training.

Problem‑solving, proficiency in MS Office programs, problem management, time management, organizational skills, strong verbal and written communication, commitment to customer and employee satisfaction, ability to work with customers both internal and external.

• Associate’s Degree or CompTIA A+ Certification (Preferred)

• Up to 80% travel.
• Clean/valid driver’s license required.
• On‑call coverage as needed.
• May perform other duties as assigned.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Quest Diagnostics honors our service members and encourages veterans to apply.