Service Desk Specialist

About the job

As an integral member of our team, you will play a pivotal role, acting as the hands‑on/on‑site IT support specialist, supporting two main sites (Greenwood and AMDC). You will have the opportunity to help and support users, and act as the local extension to the Core IT Operation organization, contributing to the overall success and growth of our organization. Currently, this is an onsite opportunity located in Indianapolis, IN.

• Provide Level1 and Level2 technical support for hardware, software, and network‑related issues.
• Diagnose and resolve issues involving Windows OS and Microsoft
  365 (Outlook, Teams, Excel, Word, PowerPoint, Access).
• Troubleshoot PC hardware, peripherals, printers (Ricoh), Zebra devices, and mobile phones.
• Support Microsoft Teams Rooms (MTR), AV setups, virtual meeting technologies and site support activities such as office moves, setups, and upgrades.
• Walk users through solutions and ensure clear communication throughout the resolution process.
• Assist with network troubleshooting (routers, switches, wireless access points) alongside infrastructure teams.
• Maintain and support Active Directory (user and device account management).
• Support SCCM processes, including OS deployment, imaging (F12), and software installations.
• Ensure compliance with IT policies, including security patching and vulnerability remediation.
• Manage and track incidents using ticketing systems (Service Now preferred).
• Follow ITIL‑based processes and contribute to continuous improvement.

• IT related degree or equivalent experience.
• Five or more years of hands‑on IT support experience (Help Desk, Desktop Support, or similar).
• Strong knowledge of Windows operating systems, Microsoft
  365/Office Suite, and PC hardware and mobile device support.
• Working knowledge of networking fundamentals, SCCM/endpoint management tools and software deployment (Software Center/Company Portal).
• Experience with Service Now or similar ticketing systems is a plus.
• Strong customer‑service orientation and problem‑solving mindset.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication and collaboration skills.
• Self‑starter with the ability to work independently and within a team.

We offer a challenging position in an open and friendly environment where we help each other develop and create value. Your work will have a true impact on Alfa Laval’s future success.

Benefits‑eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.

The base salary for this role is typically $65,000–$77,000 per year.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.