IT Support & Systems Specialist

Location: Indianapolis

Job Title: IT Support & Systems Specialist
Location: Indianapolis, IN (On-site)
Department: IT
Reports To: Tech Ops Lead

Compensation: $50,000 - $55,000

About the Role

Backhaul Direct is looking for a motivated IT Support & Systems Specialist to help run and maintain our day-to-day IT environment. This is a hands-on role ideal for someone early in their career who enjoys solving problems, learning new systems, and taking on real ownership.

You'll support our internal team, keep core systems running smoothly, and gradually take on more responsibility as you grow. You'll also work alongside our Tech Ops team and external vendors to ensure our technology supports the business rather than slowing it down.

What You'll Do

• Provide day-to-day technical support (hardware, software, user access, connectivity)
• Set up new hires (accounts, permissions, equipment) and manage offboarding
• Maintain core systems like email, phone systems, and user accounts
• Assist with basic server room oversight and coordinate with vendors as needed
• Troubleshoot issues quickly and keep employees productive
• Track IT assets and maintain system documentation
• Learn how different teams use technology and support their needs
• Assist with system improvements and integrations over time

What We're Looking For

• 1-4 years of experience in IT support, helpdesk, or similar role
• Strong problem-solving skills and a "figure it out" mindset
• Ability to work independently and manage priorities
• Basic understanding of systems administration (accounts, devices, email platforms)
• Familiarity with Microsoft 365, Google Workspace, or similar tools
• Strong communication skills and a service-oriented approach

What Makes You a Fit

• You're resourceful and enjoy tackling new challenges
• You focus on practical solutions that keep things moving
• You want hands-on experience and the chance to grow your IT skillset

Why Join Us

• Real ownership early in your career
• Exposure to a wide range of systems and technologies
• Opportunity to grow into more advanced IT and systems work
• Fast-paced, team-oriented environment
• Competitive salary and comprehensive benefits package

Location Requirement: This is an in-office position based in Indianapolis, IN

Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.