Desktop Support

Overview

Description
This Desktop Support role will focus on ticket resolution and peripheral support at a distribution center. Sixty‑five percent of the time hands‑on work will be at the center, while the remaining thirty‑five percent will involve remote support for tickets and users.

• Manage Service Now tickets – all entries are made via the company website or by supervisors; no call‑in tickets.
• Handle a variety of ticket types, including:
• Zebra devices
• Mobile phones and tablets (Android, iOS)
• Standard desktop support
• Workstation, laptop, product‑fulfillment device and mobile device management
• Client deployment solutions and Microsoft Active Directory management (provisioning/de‑provisioning)
• Endpoint protection services
• VPN accounts
• Collaboration tools – Teams clients, Teams‑enabled conference rooms, email, CRM, Voice/VoIP
• Service Now and Jira Service Management ticketing systems
• Prioritize work across varying urgency levels to meet SLAs and keep customers updated on status.
• Investigate, troubleshoot, and resolve technical issues in a 24×7×365 environment.
• Provision and manage accounts for employees, contractors, and partners to access corporate systems and networks.
• Onboard new employees with hardware, peripherals, and system access.
• Perform first and second‑level diagnostics and device troubleshooting.
• Contribute ideas and solutions for continuous process improvement.
• Document incidents and requests accurately and promptly.
• Maintain knowledge‑base documentation for corporate technology assets and standard operating procedures.
• Demonstrate professionalism, confidentiality, and discretion when handling sensitive issues.
• Follow Brooks and Service Desk documented processes where applicable.

• Distribution center or manufacturing experience.
• Strong customer service abilities.
• Experience with Zebra printers, Service Now, and Android MDM.
• Adaptability to changing priorities and projects.

• Contract position.
• Whitestown, IN (fully onsite).

• Hourly wage: $25.00 – $28.00.
• Benefits may include medical, dental, vision, critical illness, accident, and hospital coverage; 401(k) plan; life insurance (voluntary and AD&D); short and long‑term disability;
  Health Spending Account; transportation benefits; employee assistance program; and PTO/Vacation/Sick Leave.

This position will close on May 30, 2026.

We are an equal‑opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status or any other protected characteristic.