IT Support Associate II, Ops Tech Solutions; OTS

IT Support Associate II – Ops Tech Solutions (OTS)

Job :  |  Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Ops Tech Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. Our culture values everyday authenticity—jeans, t-shirts, sneakers, and neon safety vests are all part of the daily outfit.

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers from multiple buildings in the area, as well as remote customers.
• Move up to 49 lbs and stand, walk, push, pull, squat, bend, and reach as required; shift length up to 12 hrs.

Support technicians devote approximately 80% of their time to troubleshooting and repairing end‑user hardware within our fulfillment centers, ensuring continuous station uptime and operational efficiency. The remaining 20% involves executing projects and managing change controls to maintain or improve our infrastructure. This position is located on the warehouse floor in an industrial environment characterized by elevated noise levels, dust exposure, and variable temperature conditions throughout the year.

Personal Protective Equipment (PPE) is required for most tasks due to environmental hazards. This is an operational IT support role within a fulfillment center, not a traditional office‑based IT position.

The South Bend node consists of 9 OTS employees supporting three buildings—a sort of AR, an AMXL Heavy Bulky, and one delivery station. Each person contributes across a variety of building types. Shift flexibility is required as our team works to support Operations.

• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hrs, and frequently push, pull, squat, bend, and reach.
• Experience in a dynamic environment with a high degree of customer service.
• Experience troubleshooting integrated and interdependent computer systems.
• 1 + years of Windows, Mac or Linux operating‑system support experience or equivalent experience.

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware (installation), AWS, or other industry‑relevant certifications.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

Location:

USA, IN, Bristol – $23.00–$37.00 USD hourly.