Service Desk Shift Lead - Federal IT Ops
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-06-18
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support, Technical Support
Job Description & How to Apply Below
A leading federal IT service provider is seeking a Service Desk Shift Supervisor in Indianapolis, Indiana. The ideal candidate will oversee service desk operations, manage a team to provide high-quality support for incidents and service requests, and coach staff on technical troubleshooting and customer service. Candidates should possess strong leadership and communication skills, along with 4-7 years of relevant IT experience, including at least 3 years in a supervisory role.
A high school diploma is required, and a bachelor's degree is preferred.
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