Systems Support Specialist

Location:

9045 River Road, Indianapolis, IN 46240.

Schedule:

Hybrid – alternate working 2 weeks in office and 2 weeks from home. Pay: $19/hour.

The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also repair and image laptops and tablets in the Imaging Lab at the Corporate Office.

• Respond to incoming inquiries via phone and email.
• Provide Tier I technical support to field and corporate associates.
• Repair, image, and deploy laptops, tablets, and other IT equipment for use.
• Work on special projects as assigned.

• Associate degree or IT certifications required; bachelor's degree in Information Technology, Computer Science, or another related field is preferred.
• Comfortable interfacing with stakeholders at all levels of the organization.
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively.
• Two years of experience in providing end-user support is preferred.
• Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft-based applications.
• Strong oral and written communication skills to convey complex concepts in familiar terms to the target audience.
• At least two years of relevant work experience is needed to be successful in this role.

We are an Equal Opportunity Employer. Veterans are encouraged to apply.