Director, Product & Pricing Operations

Leadership & Team Management

• People Leadership:
  Recruit, mentor, and manage a team of Product and Pricing Operations professionals, fostering a culture of precision and continuous improvement.
• Strategic
  
  Roadmap:
  
  Align the Product Ops roadmap with corporate goals, ensuring the team is focused on high-impact initiatives.
• Cross-Functional Influence:
  Act as a key advisor to executive stakeholders in Finance, IT, Legal, and Product to gain consensus on complex business requirements.

• Release Governance:
  Own the  Operational Readiness  checklist for all Product Line launches, ensuring quoting, invoicing, and provisioning systems are 100% prepared for Day 1.
• Capacity Management:
  Partner with Product and Business leadership to analyze resource capacity versus roadmap demands, identifying bottlenecks and optimizing delivery velocity.
• Lifecycle Management:
  Oversee the end-to-end implementation and testing of new product configurations, ensuring compliance with global financial controls.
• Operational Enablement:
  Own the post-release training and documentation framework, ensuring Product Operations and support teams are fully equipped to handle new product structures post-launch.

• SKU & Price Book Strategy:
  Lead the analysis, design, and implementation of complex pricing models, discounting frameworks, and product bundling strategies within Salesforce systems.
• Systems Optimization:
  Drive the evolution of our CPQ (Configure, Price, Quote) and billing ecosystems to support increasingly complex business models.
• Global Governance:
  Establish standards for price book management to ensure data integrity across various regions and currencies.

• Operational Excellence:
  Identify and lead large-scale process improvements to reduce friction in the Lead-to-Cash cycle.
• Risk Mitigation:
  Manage project-level risks, tracking system requirements and technical dependencies to prevent launch delays.
• AI & Automation Strategy:
  Leverage predictive analytics and AI-driven workflows to automate routine SKU management and enhance the precision of global pricing models.

• Leadership: 8+ years of experience in Product Operations, Revenue Operations, or Business Consulting, with at least 3+ years in a people‑management capacity.
• Domain Expertise:
  Deep understanding of the Salesforce ecosystem (Admin or CPQ certification is highly preferred) and price book architecture.
• Strategic Planning:
  Proven track record in Release Management and Capacity Planning within a SaaS or high‑growth tech environment.
• Analytical Power:
  Advanced data modeling skills (Excel, Tableau, or SQL) with the ability to translate data into executive‑level recommendations.
• Project Rigor:
  Mastery of project management methodologies (Agile, PMP, or Six Sigma) to handle multi‑quarter, cross‑departmental initiatives.

In addition to a competitive compensation package, Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

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