DHS Support Service Specialist

Location:

Indianapolis, IN, US

Remote Work:
Field

Salary Range: $33-40/hr

The Sr. DHS Onsite Support Specialist supports Getinge’s Digital Health Solutions (DHS) portfolio of products onsite for a singular customer. The position is trained to support the Tegris OR Integration system while working closely with Operating Room staff on a daily basis. This position will be directly responsible for ensuring customer satisfaction and providing a high level of customer service for Getinge’s products.

• Provide excellent Tegris support onsite. This includes:
  • Prompt, professional, and courteous maintenance of Tegris products to meet guaranteed response times.
  • Ownership of Tegris Level 1 and 2 support cases.
  • Advanced Tegris problem solving.
  • Escalating Tegris Level 3 support cases to Engineering.
  • Ongoing end-user training as requested.
• Ensure adherence to company quality system processes, protocols, and SOPs.
• Establish and maintain positive and cooperative working relationships with customers and colleagues, conducting oneself in a professional and responsible manner at all times.
• Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by the company and others.
• Participate in training seminars, meetings, and on-the-job training programs. Demonstrate a deep and thorough understanding, and an ability to apply concepts and knowledge obtained from these training and skill development sources.
• Enhance company’s image by participating in regional and national trade shows when required.
• Comply with all company policies and perform other related responsibilities and assignments as required.
• Other duties as assigned.

• B.S. Information Systems, or Information Technology /Computer related field, or equivalent combination of education and experience.
• 4 years’ experience in healthcare IT, OR technologies, or Sterile Processing technologies.

• Demonstrated success in maintaining high levels of customer satisfaction.
• Strong ability to solve complex problems.
• Understanding of client/server technologies, networking, and IT Security topics.
• Strong attention to detail and highly organized.
• Strong team player who thrives in a collaborative environment.
• Motivated and able to work without direct supervision.
• Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities.
• Strong working knowledge of client server technology, networking, and security.

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Parental and Caregiver Leave Tuition Reimbursement

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.