Data Analyst - Trust

At Trustpilot, we’re on an incredible journey. We’re a profitable, high‑growth FTSE‑250 company with a big vision: to become the universal symbol of trust. We run the world’s largest open customer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

We need data! That’s where Analytics comes in – you’ll help us measure, uncover insights, and predict, to get data everywhere in Trustpilot. We’ve built a world‑class analytics team that spans two continents and four cities – are you ready to join a fun, diverse global team?

As a Data Analyst at Trustpilot, you will collaborate with Trust teams to dig through our data and provide them with data‑driven insights, dashboards and reports. You’ll be an internal data consultant with access to our data warehouse and analytical tools including Big Query and Looker.

• Be the main contact point for all regulatory and compliance reporting
• Deliver expert analytics and insights to different parts of the business, through both workstream‑driven initiatives and ad‑hoc inquiries
• Build data sets and dashboards that support Trust data integrity and auditability requirements
• Pick the right solution for the problem you’ve got from your arsenal of analytical tools and methods
• Work closely with the Comms, Investor Relations, Marketing, Compliance or Trust teams to understand their data requests and goals and deliver solutions
• Present and promote your work to the wider business to enable data‑informed decision making
• Scope and document projects
• Standardise and automate key reports ensuring integrity, governance and data quality

• Knowledge of reporting best practices and experience delivering actionable insights leveraging BI tools (Looker)
• Experience in stakeholder and project management, and the confidence to deliver results to the business
• Advanced SQL skills (Big Query)
• Data modelling experience: DBT or similar tools used for building data pipelines
• Experience with Python is desirable
• Familiarity with key analytical and statistical methodologies, such as regression, clustering, cohort analysis, A/B testing
• Familiarity with Airflow
• Outstanding written and verbal communication skills

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.