Computer Systems

Job Description Must Have Technical/Functional Skills

• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
• Manage the Security compliance health status of end user workstations
• Working knowledge of enterprise Ticketing tool like Service Now
• Diagnoses, troubleshoot, resolve and escape supported software, hardware and peripheral Incident calls assigned from Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to provide solutions.
• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
• L2 Workstations operational support
• Monitor and report on User experience.
• Report on Workstation image deployments and patch compliance metrics

Salary Range: $60,000-$65,000 a year

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Indianapolis, IN

TECHNOLOGY

417178

Desktop management

Qualifications:

BACHELOR OF COMPUTER SCIENCE

#LI-SP1