Technical Support Tech – Technical Support Tech

Job#: 3037867

Job Description: Technical Support Tech – Technical Support Tech I

Location: New Carlisle, Indiana (Onsite)

Compensation: $18 – $23.50 HOURLY

As a Data Center Technician supporting Power Ups, you will serve as a primary resolver for your support team. You will use your knowledge of all supported power-up equipment to troubleshoot and resolve complex hardware infrastructure issues. This role requires the ability to perform remote administration tasks within a virtual team and automate processes to improve operational efficiency.

• Troubleshoot and resolve complex hardware infrastructure issues independently.
• Perform remote administration tasks and automate processes using basic to intermediate system administration and scripting skills.
• Create and maintain thorough documentation on power-up technologies.
• Mentor and transfer knowledge to junior staff, acting as their initial escalation point for technical issues.
• Work autonomously to resolve most support issues and execute small projects.
• Partner with management to plan and deliver larger local initiatives.
• Maintain meticulous attention to detail across all aspects of power-up operations.

• Experience: Experience as a problem-solver who can innovate and make independent decisions.
• Technical
  
  Skills:
  
  Comprehensive knowledge of all supported power-up equipment and basic to intermediate system administration and scripting skills.

We offer a comprehensive benefits package.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.