Senior Associate, Desktop Support
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-06-20
Listing for:
Solomon Page
Full Time
position Listed on 2026-06-20
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
We are seeking a Senior Associate, Desktop Support to provide technical assistance to end-users, troubleshoot hardware, software, and network issues, and help maintain a reliable and efficient desktop computing environment. This role is ideal for a customer-focused IT professional with strong problem‑solving skills and hands‑on desktop support experience.
Pay rate: $50/hr on w2 to $57/hr on w2.
Responsibilities- Provide technical support to end-users by troubleshooting and resolving hardware, software, and network‑related issues.
- Install, configure, and maintain desktop computers, software applications, and peripherals.
- Respond to support requests and incidents promptly while meeting established service level agreements (SLAs).
- Perform software installations, updates, and patch management across desktop environments.
- Utilize ticketing systems to document incidents, requests, resolutions, and support activities.
- Support desktop management and remote support tools to ensure efficient issue resolution.
- Adhere to company policies, security standards, and regulatory requirements related to desktop support operations.
- 2–3 years of experience in a desktop support, help desk, or technical support role.
- Strong knowledge of desktop operating systems, hardware, software, and peripheral devices.
- Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN.
- Experience using desktop management tools, remote support tools, and ticketing systems.
- Excellent troubleshooting, analytical, and problem‑solving skills.
- Strong attention to detail and commitment to delivering high‑quality customer support.
- Understanding of ITIL best practices is preferred.
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- Relevant IT certifications are a plus.
Solomon Page offers a comprehensive benefit program for hourly employees, including medical, dental, 401(k), direct deposit, and commuter benefits. The benefit program also extends to freelancers.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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