Level 1 IT Support Specialist

We are looking for ... Level 1 IT Support Specialist

[Job Details]

Dyna Grid is hiring a full-time Level 1 IT Support Specialist to provide frontline technical support onsite at Cobalt Civil in Winchester, IN, with remote support for the broader Dyna Grid organization. This is a hands‑on, execution‑focused role for someone who enjoys solving day‑to‑day technical problems, keeping users productive, and maintaining clean documentation. The position does not include infrastructure design or advanced systems administration — those responsibilities sit with the IT leadership team.

• Provide Tier 1 helpdesk support via phone, email, and ticketing system — password resets, MFA, account unlocks, printer issues, and basic connectivity troubleshooting.
• Deliver onsite technology support at the Cobalt Civil office in Winchester, IN, including hardware, peripherals, printers, and conference room AV.
• Image, deploy, and configure Windows 11 laptops and desktops per documented build procedures (Bit Locker, PDQ, baseline applications).
• Handle user account lifecycle tasks in Entra  Active Directory: new hire setup, terminations, password resets, MFA, group membership, and shared mailboxes.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and One Drive.
• Enroll and manage mobile devices in MDM/EMM (iOS and Android) and assist with company phone provisioning.
• Perform basic network troubleshooting (Wi‑Fi, VPN, connectivity, ISP coordination) and elevate persistent issues.
• Maintain accurate asset inventory: peripherals, licenses, spare equipment; flag low stock and end‑of‑life hardware.
• Assist with patching, Windows updates, and PDQ deployments to verify endpoint compliance.
• Log and document 100% of tickets; elevate appropriately with detailed troubleshooting notes and reproduction steps.
• Document procedures, fixes, and office‑specific runbooks in SharePoint to grow a self‑service knowledge base.
• Assist with IT inventory audits, equipment returns, and onsite vendor escort as needed.

• Familiarity with Entra  / Active Directory user administration.
• Experience with PDQ Deploy or similar patch management tools.
• Experience with MDM/EMM platforms for iOS and Android.
• Exposure to Bit Locker, SharePoint, and One Drive administration.
• CompTIA A+, Network+, or Microsoft 365 certifications.

Dyna Grid Construction Group is a growing organization with multiple operating subsidiaries, including Cobalt Civil in Winchester, IN. Our IT team supports Dyna Grid and its affiliated companies with a modern Microsoft‑centered stack (Windows 11, Microsoft 365, Entra , Active Directory, PDQ, SharePoint). This role is an opportunity to join a lean, capable IT team where good work is visible and good documentation is valued.