Desktop Support Technician

Information Services Desktop Support Technician OVERVIEW

Are you looking to work for a successful, stable, and growing company that rewards employees with annual bonuses and exceptional benefits
? BMWC is an industrial construction company seeking an experienced Information Services Desktop Support Technician.

You will be part of a top-performing Information Services department that works hard and has fun. You will report to an experienced Corporate Manager of Information Services who is an expert in the industry. The Desktop Technician’s role is to support, deploy, and maintain organizational computer systems, mobile devices, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all corporate hardware and equipment while ensuring optimal workstation performance.

This position troubleshoots problem areas (in person, via telephone, or remotely) in a timely and accurate fashion, maintaining thorough technical documentation and providing exceptional end-user assistance where required.

• Support the development, testing, and implementation of new computer infrastructure projects and hardware deployments.
• Image, patch, and configure company‑issued computers according to defined organizational standards during the pre‑deployment process.
• Perform on‑site analysis, diagnosis, and resolution of complex desktop, laptop, and peripheral problems for end‑users; recommend and implement corrective solutions, including managing depot repair workflows for remote users.
• Install, configure, test, maintain, monitor, and troubleshoot end‑user hardware, network peripherals, printing/scanning devices, presentation equipment, and productivity software.
• Track, log, and manage the complete lifecycle of incoming support requests within the internal Help Desk ticketing system, ensuring alignment with organizational Service Level Agreements (SLAs).
• Populate and maintain accurate technical documentation, asset inventory, and resolution workflows within the internal IT knowledge base.
• Perform related duties consistent with the scope and intent of the position.
• Provide technical end‑user training during employee onboarding and throughout the end‑user lifecycle.

• 2-3 years of progressive work experience in an enterprise desktop support or help desk technician role.
• High school diploma or equivalent.
• Hands‑on experience supporting Microsoft 365 core applications (Teams, Outlook, One Drive, SharePoint) and Windows 10/11 operating systems.
• CompTIA A+, Network +, or Microsoft certifications are a plus.
• Proven ability to read and interpret technical manuals, procedural documentation, and OEM software guides.
• Strong technical knowledge of PC, laptop, and printer hardware architectures.
• Practical experience administering user profiles, group memberships, and security policies within Active Directory and Entra  (Azure AD).
• Strong, proactive customer service orientation with a user‑friendly approach to technical troubleshooting.
• Proven analytical, research, and problem‑solving abilities.
• Ability to effectively prioritize, multitask, and execute assignments in a fast‑paced environment.
• Excellent written, oral, and interpersonal communication skills; ability to present technical ideas in non‑technical, business‑friendly language.
• Highly self‑motivated, organized, with keen attention to detail.
• Team‑oriented contributor skilled at working within a highly collaborative environment.

• Competitive Pay with Bonus
• PTO and Paid Holidays
• Paid Volunteer Time Off
• 401K/Profit Sharing with company match
• Medical, Dental, and Vision Insurance
• Life, AD&D and Disability benefits
• Pet Insurance
• Tuition Assistance