Systems Support Technician

At Ortho Indy everything wedo is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers.

Be a part of something great!

The Systems Support Technician I supports the service desk for Ortho Indy and Ortho Indy Hospital with technical problems. The position is responsible for assisting internal users with computer software and hardware problems, including diagnosing, researching, and resolving problems. The Systems Support Technician I records problem notices in logs and coordinates referrals to appropriate technical, professional, or service personnel for service, repair, or training.

• Answers service desk calls. Resolves Tier I computer and hardware issues.
• Manages working tickets within the information technology ticketing system.
• Supports technical problems with hardware systems including Lenovo desktops and laptops, Fujitsu tablets, printers, scanners, etc.
• Assists in managing and reconciling inventory.
• Aids in the support of additional Department functions, including supporting installation and maintenance of anti-virus software, providing education for employees including new hire orientation, and assisting in Desktop Deployment Systems Center Configuration Manager, etc.

• Specialty training beyond high school required
  • Associate's degree preferred
• Comp Tia Certification (A+, Net+, Sec+)
  • OR Microsoft Certified Professional required
• 2-4 years of technical support desk experience required
  • 4-6 years of experience preferred
• Must be able to lift a minimum of 50 lbs.

Ortho Indy is an Equal Opportunity Employer