Senior Director, Global Migration Delivery

The Role

The Senior Director, Global Migration Delivery is a high‑impact leader responsible for transforming complex digital migrations into measurable business value for our most strategic customers. Operating at the front‑line of the Global Migration Organization, this role directly leads and scales a high‑performing team of Migration Delivery Leads and Managers, ensuring they are equipped to navigate high‑stakes technical environments. The role serves as a critical bridge between internal Product and Engineering teams, Account Teams, and the customer’s leadership, acting as a trusted advisor and a fractional extension of the customer’s own workforce.

• Serve as the single point of executive accountability for the delivery of migration engagements, overall customer experience, and project success.
• Coordinate all global delivery resources, overseeing the experience throughout the migration lifecycle to ensure value is delivered through standardized playbooks and automation tooling.
• Successfully align with and manage both Business and Technical stakeholders, focusing on aligning Business Value and Technical Goals.
• Prioritize the most urgent delivery activities across multiple global pods, ensuring time is focused on high‑impact migration milestones.
• Oversee enablement sessions for delivery teams on toolkit usage, migration forecasting, and pipeline hygiene.
• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive‑level relationships within customer technical and business leadership.
• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven migration archetypes to their problems.
• Solidify partnership commitments and drive innovation aligned with customers’ business challenges.
• Increase customer engagement with migration products and identify major organizational barriers to successful cloud adoption.
• Partner with internal teams to drive adoption of internal tools (AI Agents, Assessment Sizers) to ensure platform stability and performance during transitions.
• Drive the use of AI‑driven tools to automate routine migration tasks such as account assessment, data mapping, health monitoring, and meeting summaries.
• Serve as the primary interface for major incidents and technical roadblocks to protect customer revenue and project timelines.
• Work alongside the Global Delivery Center (GDC) to offload repeatable engineering tasks, allowing field teams to focus on high‑value advisory work.
• Forge strong multidisciplinary relationships with Engineering and Product Management to influence the roadmap for migration automation.

• 10+ years of relevant industry experience in Customer Success, SaaS platform delivery, or Professional Services leadership in senior roles.
• Demonstrated consulting skills with the ability to drive business value, handle high‑pressure objections, and influence C‑level conversations.
• Proven track record of leading large, diverse, and global technical teams (Architects, Engineers, Delivery Leads).
• Deep understanding of the broad impact of cloud migrations on a customer’s business model.
• Excellent communication skills, able to articulate technical issues to diverse audiences and translate complex migration concepts into business terms.

• 10+ years of experience supporting customers using complex Salesforce or other global technology software environments (Sales Cloud, Marketing Cloud, Tableau, or Data 360).
• Understanding of end‑to‑end migration processes (Discovery, Data Mapping, Pipeline Management, and SLA Management).
• Knowledge of platform automation (Flows, Apex) and how migrations integrate with telephony, chat, and self‑service portals.
• Ability to leverage AI‑driven sentiment and intent analysis to flag early customer concerns for human intervention.

• Experience supporting large‑scale and high‑compliance enterprises.
• Advanced certifications such as Platform App Builder, Data 360 Specialist, or Agent blazer training.
• Prior experience working with a Global Delivery Center (GDC) model to accelerate…