Desktop Support

Location: Indianapolis

Role Description s: 1. Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support
2. Ready to work in evening/night shift and provide on-call support for critical production issues
3. Excellent troubleshooting skills
4. Able to maintain a high level of confidentiality and professionalism
5. Ability to effectively prioritize and execute tasks
6. Strong customer-service orientation
7. Effective interpersonal and relationship-building skills
8. Ability to learn new technologies to perform day to day support operations
9. Basic knowledge of networking 10. Windows cyber security Management knowledge

Roles & Responsibilities
1. Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include:

- Basic PC Hardware Support
- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support
2. Access Request Handling
3. Escalate issue to appropriate teams and follow up for closure
4. Patching of windows workstation/server 5. . Windows server/workstation cyber security Management

Keyword: ~ITSM|Service Now|Veeva Quality Docs~

Skills:

Desktop Management - Infrastructure Services (IS) Experience

Required:

2-4

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.