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Technology Support Specialist
Job in
Batesville, Ripley County, Indiana, 47006, USA
Listed on 2026-06-29
Listing for:
ReNEW Schools
Full Time
position Listed on 2026-06-29
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Primary Functions
All duties and responsibilities associated with a Technology Support Specialist position.
QualificationsHigh school diploma is required
Excellent communication and organization skills
Ability to handle multiple projects at a time
Reports ToDirector of Student Learning and Technology
SalarySalary determined by classified pay scale and prior experience(s)
Days and Hours12 Months. 7:30 a.m.
-4:00 p.m., Monday-Friday
- Serve as the first point of contact for staff and students needing technology assistance through the helpdesk, phone calls, and ticket system.
- Help users resolve common issues such as password resets, account access problems, browser issues, printing, and basic Wi‑Fi connectivity.
- Troubleshoot technology problems, determine whether issues are software or hardware related, and route hardware repairs to the appropriate technician.
- Create, update, and manage support tickets while keeping users informed of progress and next steps.
- Assist with account management, onboarding questions, testing support, and maintaining documentation for common technology issues and solutions.
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