Technical Support Engineer; Branch Engineer

Gadell Net Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to a wide range of businesses. We are an Equal Opportunity Employer committed to building a creative, growth‑oriented, and progressive work environment.

As a Branch Engineer, you will provide onsite support, ensuring timely arrival, coordinating with dispatch, resolving user issues, and escalating to remote teams when needed. You will visit clients, serve as a primary point of contact for IT needs, and assist the project team with network infrastructure rollouts, server migrations, Office 365 deployments, and office moves. This is a full‑time onsite position in downtown Indianapolis with occasional out‑of‑state/overnight travel.

• Act as a credible onsite resource for remote teams to resolve issues
• Serve as the primary contact for CSE clients assigned to you for technical issues
• Repair, warranty, and deploy workstations for clients
• Diagnose and resolve network related issues for clients
• Identify and report opportunities for hardware and software upgrades to account management
• Help maintain and write documentation for clients when necessary
• Participate in an on‑call rotation for after‑hours
• After‑hours activities may include installation and configuration of server room hardware (e.g., switches, firewalls, UPS devices)
• Troubleshoot and resolve remote tickets when onsite work is not available

• Occasional physical requirement to twist, stretch, and lift over 50 lbs.
• Reliable transportation and a valid driver’s license
• After‑hours work will be required for critical outages, projects, and on‑call rotation
• 2+ years of experience troubleshooting and working with:
• Desktop systems up to Windows 11
• Server systems up to Server 2022
• Office 365 or Online Exchange 2019
• Modern (2019) network equipment of any brand
• 2+ years of experience with network design, maintenance, and installation
• Troubleshooting network cabling
• Mounting network hardware into communication racks or mounting wireless APs
• Maintaining network infrastructure
• Experience with application support:
• Microsoft Teams conference rooms
• Office suite
• Adobe products
• Exceptional interpersonal skills focusing on rapport building, listening, and questioning skills
• Strong documentation skills
• Ability to conduct research into a wide range of computing issues
• Ability to present ideas in a user‑friendly, business‑friendly manner
• Working knowledge of a range of diagnostic utilities
• Excellent communication skills, both written and verbal
• Valid driver’s license

• Experience with server administration
• Active Directory management
• GPO maintenance and setup
• In‑depth understanding of Zebra printers
• Proficiency with Power Shell/CMD

• Health, vision, and dental insurance
• Paid time off, including parental leave and volunteer time
• Flexible work environment
• Access to mental health services
• Employee matching donation program
• 401(k) and employer matching

Eligibility to work in the United States:
Gadell Net does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.