Senior Onboarding Specialist

Onboarding Specialists warmly welcome our newest Salesforce customers post sale before they begin the implementation process. We ensure a positive initial experience with Salesforce and the achievement of customer business objectives. This role focuses on helping customers achieve rapid "time to value" while building a strong knowledge foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform.

• Deliver virtual 1:1 engagements to educate and empower customers to achieve business value using the Informatica Products.
• Use consulting skills to uncover initial business use cases and objectives, setting the stage for long‑term customer success.
• Tailor all onboarding and education to the customer’s use case context.
• Provide relevant recommendations specific to customers’ business needs.
• Create tailor‑made Success Paths for customers, detailing the steps that will ensure their business objectives are met.
• Build positive relationships with both internal and external business partners, contributing to broader goals and growth.
• Actively leverage and contribute to the overall knowledge base and expertise of the community.

• Proven track record in delivering successful customer‑facing presentations and engagements with strong communication and presentation skills; able to hold the attention of a large group of attendees.
• Relevant 3rd‑level degree or equivalent qualification.
• 7+ years of relevant work experience helping customers achieve full business potential through technology.
• Able to work independently as a self‑starter, manage time and prioritize activities while performing effectively under pressure.
• Comfortably navigate conversations with stakeholders at all levels, from Administrators to C‑suite.

• Technical Skillset – 7+ years of experience in any Informatica platform implementation or solutioning field.
• Business Acumen – ability to discuss customer’s business needs and expected business value across various industries and company sizes.
• Communication Skills – convey ideas and solutions clearly and effectively.
• Presentation Skills – ability to hold the attention of and speak to a varied group of stakeholders from Admin to C‑suite.
• Consultative Engagements with Customers – experience consulting customers on their business objectives and business strategy. Customer‑focused approach and engagement style.
• Relationship Builder – personable and energetic, able to create rapport with customers and provide a warm welcome.
• Technical Acumen – experience with software solutions and ability to learn new technology fast.
• Solid understanding of Object‑Oriented design and core programming concepts.
• Solid knowledge of Database or data management applications.
• Strong experience in both the front‑end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross‑browser development) and back‑end (Java, .Net, SQL) software development.
• Problem solving skills – thinking on your feet and finding solutions independently or in a group setting.
• Organizational Change – accepting change as a constant and ability to thrive in a dynamic environment.

• Informatica
  
  Certifications:
  
  Master Data Management, Data Governance, or Data Integration.
• Data Management Platforms – Hands‑on experience with a Data Management platform suite and associated applications (Informatica preferred).
• Project Management – understanding of Project Management principles to apply.
• Software Implementation – experience with successful software implementation/roll‑outs, in‑depth understanding and the ability to effectively communicate on the topic of developing a successful Implementation Strategy.
• Data Literacy – ability to create and read reports and data.
• Ability to prioritize and perform effectively under pressure.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. The typical base salary range for this position is $123,100 - $186,300 annually. For specific work…