Manager, Technology Implementation Consulting

In the role of Manager within our Systems Implementation team, you will lead a global implementation team to deliver technology solutions that meet client needs and regulatory standards. You will drive delivery excellence through strong operational leadership, clear processes, and the use of defined success measures to track progress and outcomes.

This role follows a hybrid model, offering the flexibility to work remotely while staying connected with your team. You are expected to be on site 8 days per month at a Wolters Kluwer office or during internal/external team events. The key office locations are Indianapolis (IN), Chicago, or Boston.

• Lead and coach the implementation team to deliver technology solutions that meet client needs and regulatory standards.
• Ensure implementation plans remain on schedule and within scope, proactively addressing risks and dependencies.
• Establish and refine team processes and methodologies to improve efficiency, quality, and consistency.
• Oversee governance activities—kickoffs, resource planning, milestone reviews—ensuring compliance with internal policies and regulatory requirements while using defined success criteria to evaluate progress and risks.
• Provide management-level support for ISO
  13485 and Software as a Medical Device regulatory processes, including CEMark MDR, by ensuring required processes, training, documentation, and audit readiness are understood, adopted, and followed within the implementation team.
• Collaborate with Sales, Clinical Advisory, Implementation Services, and Customer Success to ensure effective handoffs, shared understanding of client needs, and coordinated support throughout the implementation process.
• Ensure the team produces clear, comprehensive implementation documentation and provides feedback to improve the clarity and usability of Engineering’s technical materials.
• Partner with leadership to optimize resource allocation and scheduling across projects, supporting revenue and resource coordination goals.
• Build and maintain strong relationships with key customers; act as the escalation point for complex issues.
• Define and use implementation performance metrics to assess delivery health, customer outcomes, and process effectiveness, and to inform governance reviews, improvement priorities, and leadership communication.

• Facilitate post‑implementation reviews to assess outcomes, capture lessons learned, and drive continuous improvement.
• Support team professional development through coaching, career planning, and growth assignments.
• Provide input to Product teams on enhancements and partner with Engineering to ensure real‑world installation challenges are understood and addressed in product design and delivery.
• Occasionally step in as an individual contributor to support critical project needs or resolve escalated technical issues.
• Perform other duties as assigned by the manager.

• Education:
  
  Bachelor’s degree in computer science, Information Technology, Business Administration, Healthcare Informatics, or a related field (or equivalent experience).
• Experience:
  
  5+ years in a client‑facing technology implementation role.
• Minimum 2 years of direct people management experience, including hiring, coaching, and performance management.
• Proven record of leading a high‑performing Implementation team delivering many complex projects in parallel.
• Demonstrated success in implementing process improvements and tools that increased efficiency and reduced risk.
• Experience partnering with cross‑functional teams to resolve implementation challenges and improve documentation.
• Built and maintained strong relationships with key accounts to ensure successful delivery and long‑term client satisfaction.

• Familiarity with healthcare workflows, protocols, and terminology.
• Experience with healthcare system implementation projects.

• Execution Excellence: structure, guidance, and support to deliver projects on time and to quality standards.
• Customer Partnership: build trust with key accounts, anticipate needs, and ensure a positive implementation experience.
• Process…