Manager, Social Media & Search Technology

SUMMARY

The Global Digital Engagement (GDE) team within a pharma company owns the end-to-end technology stack powering their social media presence across 40+ countries. This role is responsible for vendor and platform operations, AI-enabled workflow enablement, and cross-functional compliance coordination across the social media and search technology portfolio. The position serves as a key individual contributor on a small, high-impact team that manages platforms including Sprinklr, Meta, Linked In, Tik Tok, You Tube, Reddit, Pinterest, Google, BING, and AI/automation vendors such as Zamp.ai,

Quid AI, Tubular Labs, and Synthesia.

Reports to the Practice Area Manager – Agency Services

• Own day-to-day vendor relationships and contract lifecycle management for social media and search technology vendors.
• Coordinate vendor onboarding, renewals, compliance reviews, and escalations in partnership with Procurement, Legal, and Information Security.
• Manage platform access provisioning, user administration, and governance across social media tools, search tools, and native social platforms.
• Support tool configuration, dashboard setups, and operational workflows in coordination with business partners.

• Lead cross-functional compliance workflows including Security Assessment Evaluations (SAEs), Supplier Privacy Standards (SPS), Standard Contractual Clauses (SCCs), and related regulatory documentation.
• Partner with Legal, Privacy, Information Security, and Procurement to ensure all social media and search tools meet enterprise compliance standards.
• Manage CAPA (Corrective and Preventive Action) reporting and remediation tracking for the social media and search technology stack.

• Support the AI and Automation workstream for Global Digital Engagement, including portfolio intake, use case validation, and pilot coordination.
• Assist with integration touchpoints across different tools and other AI-enabled content and distribution tools.
• Help build and maintain the AI portfolio management framework, tracking productivity gains and adoption metrics.

• Support social media account creation, platform setup, and launch readiness for new brand and product launches.
• Maintain operational documentation, SOPs, and playbooks for account provisioning and platform workflows.

• Strong organizational skills and ability to manage multiple concurrent work streams.
• Effective communication skills for working across technical, legal, and business stakeholders.
• Ability to sit at the intersection of social media, AI, and enterprise compliance on a team that touches the entire signal-to-distribution stack.
• High autonomy to own entire work streams, not just contribute to them.

• Bachelor’s degree in Information Technology, Marketing Technology, Business, or a related field.

Required:

• At least 5 years of relevant experience in technology operations, vendor management, or Mar Tech platforms.

Preferred:

• Experience with enterprise SaaS vendor management (contracts, onboarding, compliance coordination).
• Experience in pharmaceutical or regulated industry technology environments.
• Experience with compliance frameworks.
• Sprinklr experience.

Required:

• Familiarity with social media platforms and/or social media management tools.
• Familiarity with search platforms and/or search management tools.

Preferred:

• Familiarity with AI/ML tools, automation workflows, or generative AI platforms.
• Digital Marketing knowledge.

Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

Hybrid professional office environment…