Senior Business Integrator​/Data Manager

IBRI is poised to transform life sciences—and for millions of people, even life itself.

The Senior Business Integrator and Data Manager serves as the primary link between business stakeholders and IT operations and the enterprise applications supporting the Institute's Customer Relationship Management functions. The role is responsible for translating business requirements into configured application solutions, managing system configuration across core platforms, and providing project leadership for technology initiatives affecting finance, customer relationship management, and related administrative operations.

This position combines business analysis, system administration, data management, and project management within a small, resource-conscious organization, requiring the ability to own systems end to end. Ownership of, and accountability for, the accuracy, definitions, and appropriate use of departmental data remains with the respective business functions; this role owns the systems, integrations, and technical processes that support the secure and reliable flow of that data across platforms.

• Gather, document, and analyze business process requirements across IBRI administrative functions, translating stakeholder needs into clear and actionable specifications.
• Evaluate and select appropriate applications and platform configurations to meet evolving business needs, balancing functionality, cost, and long-term maintainability.
• Collaborate with finance, human resources, legal, and other administrative functions to identify opportunities for process improvement and system optimization.

• Manage the day-to-day administration, configuration, and continuous optimization of Salesforce CRM, Net Suite Financials, and other IT-managed enterprise systems.
• Ensure data integrity, workflow automation, and alignment with business processes across all core platforms.
• Maintain system performance, scalability, and alignment with evolving organizational needs.
• Serve as the internal subject matter expert for Salesforce and Net Suite.

• While this role does not own departmental data, it supports the storage, use and design of systems. Ownership of, and accountability for, the accuracy and appropriate use of data remain with the business function that owns it.
• Design and coordinate data transfer and synchronization between Salesforce and Net Suite, with Net Suite as the system of record for financial data.
• Define data governance standards, including data quality rules and process controls, in coordination with the teams who administer day-to-day compliance.
• Develop and maintain reporting and dashboards to support data-driven decision-making across the organization.

• Lead and manage technology integration projects from initiation through deployment, including scope definition, timeline and financial management, stakeholder communication, and risk mitigation.
• Drive automation initiatives that reduce manual work, improve data accuracy, and increase operational efficiency across IT-managed platforms.

• Support a positive experience for internal customers and end users by troubleshooting issues, providing training, and serving as the primary point of contact for system-related questions.
• Facilitate clear communication between technical and non-technical stakeholders.

• Document business processes, system configurations, and procedures to support continuity, training, compliance, and audit readiness.

• Coordinate with external vendors and consultants, including Salesforce and Net Suite/Oracle ACS partners, as needed to implement, configure, or troubleshoot administrative systems.
• Manage ongoing vendor relationships, support requests, and platform enhancements.

• Bachelor’s degree in computer science, business administration, information systems, or a related discipline.
• 6+ years supporting Customer Relationship Management (CRM) and financial information systems or related technology.
• Demonstrated experience configuring and supporting Salesforce CRM.
• Demonstrated experience configuring and supporting Net Suite Financials.
• Strong analytical skills, with the ability to translate business requirements into system configurations and functional specifications.
• Proven project management experience, including the ability to manage multiple initiatives concurrently and deliver within scope and timeline.
• Excellent written and verbal communication skills, with the ability to work effectively across technical and non-technical audiences.
• Strong documentation discipline, with experience producing clear process and system documentation.
• Prior experience in a non-profit organization or small business environment, where resource constraints require versatility and hands‑on system ownership…