Omni-Channel CX Platform Admin | AI & IVR Expert
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-07-17
Listing for:
Citizens Energy Group
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
Systems Administrator, M365, SharePoint & Power Platform
Job Description & How to Apply Below
Citizens Energy Group seeks a User Experience Channel Administrator to drive omni‑channel engagement across phone, chat, text, and email. You will optimize the telephony platform, manage users and routing, and collaborate with IT and operations to improve customer experience.
The role emphasizes integration with systems like Hub Spot, analytics, and ongoing process automation. This is a hybrid role with competitive benefits and a minimum salary of $76,700.
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