Technical Support Specialist

Tier 2 Help Desk Specialist – Full‑Time, On‑Site

Vaco Technology is recruiting for a Tier 2 Help Desk Specialist located on the north side of Indianapolis.
This is a 100% on‑site role, Monday‑Friday, 9am‑6pm. The team supports multiple locations, users, applications, and hardware.

• Troubleshoot and resolve desktop, server, and network hardware/software issues
• Provide in‑person, phone, email, and ticket‑based support
• Escalate urgent issues as needed
• Stay current on system updates across servers, applications, and desktops
• Participate in on‑call IT support
• Monitor and respond to major security issues that may occur

• 3+ years of systems support (Windows 10/11, Windows Server 2016+)
• Hands‑on hardware support (desktops, servers, laptops, printers)
• Strong communication and customer service skills
• Experience with virtualization (preferred)
• Active Directory and Group Policy experience
• Microsoft Azure (Conditional Access, Intune, Autopilot)
• Knowledge of firewalls, routing, switching, and wireless technologies
• Relevant certifications (Microsoft Server, Cisco, VMware) preferred

Salary range is disclosed in this posting. The candidate may also be eligible for discretionary bonuses and can participate in medical, dental, vision benefits as well as the company’s 401(k) retirement plan.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.