Senior Success Architect; Informatica

Senior Success Architect (Customer Success)

Job Category:
Customer Success

As our Senior Success Architect, you will be responsible for providing architecture and design, use case development and solution implementation advice for our customers while working closely with our Customer Success Managers, Professional Services and Product / Engineering teams.

In this role, you must be technically proficient, patient, passionate about guiding customers through our products / solutions, able to collaborate with other departments, and communicate with both technical and business audiences.

• MDM, Data Integration, Data Quality, Cloud and Databases

Here’s What You’ll Be Doing:

• Respond promptly to customer questions with technical explanations of product features and capabilities.
• Serve as a technical coach to your colleagues in the customer success team.
• Prepare and deliver differentiated solution presentations or technical proposals.
• Compose and publish external‑facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications.
• Provide architecture and design, use case development and solution implementation advice; interact closely with our Professional Services team and ensure a seamless handoff for broader services engagements.
• Partner with Product/Engineering Teams to understand best recommendations and provide valuable feedback to align our product to customer needs.
• Serve as a counselor and adviser to customers and a technical coach to co‑workers, providing guidance throughout the post‑sales engagement.

• Bachelor’s Degree in Computer Engineering/Technology.
• 12+ years of experience with one or more Informatica products in Business 360 journey including Informatica Multi‑domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc.
• Experience with Informatica IDMC platform and MDM is preferable.
• Expert‑level knowledge of Informatica MDM with multiple projects implementation experience.

• Expert‑level knowledge on Informatica MDM product suite required.
• Pre‑sales or Post‑sales consulting role experience, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases) using Informatica products.
• Proven technical knowledge of deploying both Cloud and on‑premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration, Microservices).
• Track record of successfully managing customers and complex data management needs.
• Experience with Informatica IDMC platform preferable.
• Experience with AWS, Azure, or GCP Cloud Ecosystem preferable.
• Expert‑level database skills in at least one database (Oracle, SQL Server, PostgreSQL, etc.).

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

The typical base salary range for this position is $150,100 - $227,000 annually.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Employees will be assessed on the basis of merit, competence and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint or other classifications protected by law.

This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and all other employment practices. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.