Associate Systems Administrator

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

The Systems Administrator configures and maintains a variety of technologies while supporting the implementation and completion of small projects. In this role, you will manage tickets, troubleshoot issues, collaborate with internal teams and end users, and provide application support. You will also assist with system upgrades, contribute to hardware and software planning, participate in change control, and work with IT staff to develop technical solutions and improvements.

The salary for this position traditionally starts at but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

Responsibilities include:

• Assist with configuring, maintaining, and supporting several technologies.
• You will be responsible for the implementation and completion of small projects.
• Troubleshoot technical issues.
• Interact with internal teams and end users to resolve reported issues via the ticketing system.
• Provide moderate level support for applications and software that interface with the Indiana Office of Technology and their customers.
• Assist with information system upgrades including planning, testing, and documenting the process and server administration setup.
• Provide suggestions regarding hardware and system software planning and budgeting to higher‑level staff.
• Maintain the production change control schedule and participate in change control.
• Work with Information Technology staff to assist in developing problem solutions and/or software and hardware enhancements.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Credentials
:

• a Bachelor's Degree in Computer Technology or related field with 1+ year of experience, or
• a High School Diploma or HSE diploma with 3+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
• Related certifications and coursework may be considered for education or experience.
• Excellent written and verbal communication skills, driven to solve problems with care and consideration of both short- and long‑term needs of the teams involved.
• Strong interpersonal skills & abilities to work well with colleagues and contribute to a positive work environment.
• Proficiency in using office software such as word processing, spreadsheets, and more, preferably using the Microsoft Office suite of tools and programs.
• Ability to identify and elevate issues appropriately.
• Familiarity with working tickets, tasks, and requests from within Service Now is a plus.
• A minimum of two years of IT experience including server administration, DNS, Active Directory, and managing SSL certificates.
• Hands‑on experience building, testing, and securing RESTful APIs.
• Familiarity with API debugging and testing tools like Postman or Swagger.
• Mo…