Intermediate Learning Systems Consultant

Overview

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Learning and Development team as an Intermediate Learning Systems Consultant. This is a full‑time, hybrid position located in Indianapolis, IN.

• Experience successfully navigating large, highly matrixed, and complex organizational environments.
• Strong learning management system (LMS) expertise, with hands‑on experience administering, supporting, and optimizing. Oracle Learn or a comparable enterprise LMS platform experience is required.
• Experience administering learning for large enterprises, including audience targeting, automated assignment rules, dynamic groups, enrollment management, completion tracking, and troubleshooting learner access issues.
• Strong understanding of LMS configuration and operations, including course creation, content management, assignment setup, learning records maintenance, testing, and quality assurance.
• Experience participating in User Acceptance Testing (UAT) for LMS releases, system enhancements, or enterprise technology updates preferred. Ability to validate functionality, document findings, identify potential issues, and support successful deployment of new capabilities.
• Proven ability to support a large user base by resolving learner, leader, and administrator inquiries with a high degree of professionalism, responsiveness, and customer focus.
• A proactive, results‑oriented mindset with strong critical thinking skills and the ability to analyze challenges, identify root causes, and make informed decisions.
• Outstanding communication skills, with the ability to translate technical concepts into clear, user‑friendly guidance for a wide range of audiences.
• The ability to manage multiple priorities effectively while maintaining high levels of service, quality, and responsiveness in a fast‑paced environment.

• Bachelor's Degree in Informatics, Computer Technology, related field of study, or equivalent years in an IT workgroup is required.
• 3–5 years of related Administration experience required.
• Working knowledge of Learning Management Systems is required.
• Proven ability to work with reporting tools is required.
• Previous customer service experience is required.
• Understanding of HTML5 and editing tools is desired.

• Deliver operational support for learning systems within IU Health.
• Administer daily operations and maintenance of learning platforms (Learning Management System), including integrations.
• Troubleshoot and resolve end user–related system access issues.
• Generate custom reports.
• Identify and recommend content management, workflow, and user experience improvements.

Indiana University Health is unlike any other healthcare system. We are the largest health system in Indiana, with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. Our programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. In partnership with the Indiana University School of Medicine, we provide world‑class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.