Application Support Engineer

Responsibilities

• Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
• Use SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
• Serve as a technical escalation point for complex application and data-related issues, coordinating with global support teams, developers, and vendors
• Support application lifecycle activities, including deployments, upgrades, patches, and validation support in GxP-regulated environments
• Partner with business users, IT, and engineering teams to identify recurring issues, propose improvements, and enhance application performance and stability
• Create and maintain support documentation, SOPs, runbooks, and knowledge base articles
• Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
• 3+ years of experience in application support, systems support, or manufacturing IT
• Strong hands‑on experience with SQL (querying, troubleshooting data issues, performance analysis)
• Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments
• Familiarity with incident, problem, and change management processes (ITIL or similar)
• Strong communication skills and ability to work effectively in an on‑site, cross‑functional environment

• Experience supporting manufacturing execution, quality, Data Historization and/or laboratory systems
• Knowledge of GxP validation, audit support, and regulated change control
• Experience working with SQL Server, Oracle, or similar relational databases
• Exposure to global application support models and follow‑the‑sun operations