Information Technology Specialist Supervisor

Information Technology Specialist Supervisor

$70,000 - $90,000 per year | New Augusta, IN | On-site | Permanent

Seeking an Information Technology Specialist Supervisor to lead Service Desk specialists while ensuring exceptional IT support across the organization.

Our client is a family‑owned organization comprising companies across construction and materials, environmental services, and specialty chemicals.

• Stable, family‑owned organization with a 90+ year history
• Opportunity to lead and develop a Service Desk team supporting multiple business units
• Collaborative culture focused on continuous improvement and employee development
• Exposure to a diverse enterprise technology environment
• Hybrid work environment with strong leadership support
• Competitive compensation, benefits, and long‑term career growth opportunities

Lead Service Desk Specialists and provide hands‑on support for Active Directory, Exchange, Microsoft 365, and end‑user technology issues. This role is responsible for overseeing ticket queues, monitoring SLAs, coaching team members, managing account administration activities, and reporting on service metrics.

• Oversee ticket queues and monitor SLAs
• Coach and develop Service Desk team members
• Manage account administration activities
• Report on service metrics and performance
• Provide hands‑on support for Active Directory, Exchange, Microsoft 365, and end‑user technology issues

• Strong technical troubleshooting skills
• Proven leadership experience
• Customer‑service mindset
• Ability to drive operational excellence in a fast‑paced IT environment

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.