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Hybrid IT Service Desk Lead — AI-Driven Onboarding & ITIL
Job in
New Augusta, Marion County, Indiana, USA
Listed on 2026-07-30
Listing for:
Australia-Employment
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Jobot is seeking a dynamic Service Desk Supervisor for a hybrid role in New Augusta, IN. The position combines remote and on-site IT support responsibilities within the construction industry, offering stability and room for process improvement.
Your duties include supervising service desk operations, managing escalations, troubleshooting, overseeing Active Directory, Exchange, Service Now, Ring Central, coordinating onboarding, and leading AI initiatives while coaching staff and aligning with ITIL
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