Director, Product & Pricing Operations

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

As Director of Product & Pricing Operations, you will lead and drive a team of high performing individuals as Salesforce reimagines its Lead to Cash technology and delivers on its transformational vision. Working with cross‑functional teams, this role will engage in and support the Product and Pricing Operations teams involvement in technical implementations and updates.

• Recruit, mentor, and manage a team of Product and Pricing Operations professionals, fostering a culture of precision and continuous improvement.
• Align the Product Ops roadmap with corporate goals, ensuring the team is focused on high‑impact initiatives.
• Act as a key advisor to executive stakeholders in Finance, IT, Legal, and Product to gain consensus on complex business requirements.

• Own the "Operational Readiness" checklist for all Product Line launches, ensuring quoting, invoicing, and provisioning systems are 100% prepared for Day 1.
• Partner with Product and Business leadership to analyze resource capacity versus roadmap demands, identifying bottlenecks and optimizing delivery velocity.
• Oversee the end‑to‑end implementation and testing of new product configurations, ensuring compliance with global financial controls.
• Own the post‑release training and documentation framework, ensuring Product Operations and support teams are fully equipped to handle new product structures post‑launch.

• Lead the analysis, design, and implementation of complex pricing models, discounting frameworks, and product bundling strategies within Salesforce systems.
• Drive the evolution of our CPQ (Configure, Price, Quote) and billing ecosystems to support increasingly complex business models.
• Establish standards for price book management to ensure data integrity across various regions and currencies.
• Leverage predictive analytics and AI‑driven workflows to automate routine SKU management and enhance the precision of global pricing models.

• Identify and lead large‑scale process improvements to reduce friction in the "Lead‑to‑Cash" cycle.
• Manage project‑level risks, tracking system requirements and technical dependencies to prevent launch delays.

• 8+ years of experience in Product Operations, Revenue Operations, or Business Consulting, with at least 3+ years in a people‑management capacity.
• Deep understanding of the Salesforce ecosystem (Admin or CPQ certification is highly preferred) and price book architecture.
• Proven track record in Release Management and Capacity Planning within a SaaS or high‑growth tech environment.
• Advanced data modeling skills (Excel, Tableau, or SQL) with the ability to translate data into executive‑level recommendations.
• Mastery of project management methodologies (Agile, PMP, or Six Sigma) to handle multi‑quarter, cross‑departmental initiatives.

When you join Salesforce, your benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program, and additional benefits available at Salesforce Benefits.

If you need a reasonable accommodation during the application or recruiting process, submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and are committed to creating a workplace that is inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to recruiting, hiring, job assignment, compensation, promotion, training, assessment of job performance, discipline, termination, and everything in between. In the United States, compensation offered will be determined by factors such as location, job level, and job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.