Smartcomm Lead Consultant

Technology|Customer Communication Management|Smart Communications

The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating effective communication through regular meetings and milestone reviews
• Support functional teams in managing advisory and consulting initiatives focusing on process oriented product evaluation, benchmarking studies and process improvement projects
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations

• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities

Overall experience in IT and Consulting. Possess experience in end to end implementations using Smart Comm product suite

• relevant experience in Smart Comm Product suite. Should have experience on end to end integration with enterprise applications utilizing Smart Comm API’s
• Strong understanding of Smart Comm concepts and development
• Strong hands on experience on all Smart Comm modules - Data Modeler, Advanced Template Designer and Web Editor
• In-Depth knowledge of Smart Comm’s Appliance Configuration and Deployment Models (Cloud/Hybrid)
• Should be well versed with Rationalization concepts, Migration of templates from Legacy to Smart Comm and Admin work like setting up of Users and approval workflows.
• Hands on experience in creating Scriptable Batch Config/Template Selector and Output Configurations for post processing
• Sound knowledge in generating Interactive communications using Draft Editor
• Should be well versed with handling and creating JSON objects.
• Experience on Core Java, Spring framework, Microservice based architecture would be desirable
• Experience on Greenfield implementations, other CCM products would be desirable

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.