IT Support Specialist

Position Overview We are seeking a Senior Desktop Support Technician
* * to join a small onsite IT team supporting a busy manufacturing environment. Due to increased project demands and growing IT support needs, this individual will play a key role in providing hands‑on technical support for approximately 500 users and 200 devices.

The ideal candidate is a self‑starter with strong troubleshooting abilities, excellent customer service skills, and a desire to learn and grow within a fast‑paced manufacturing environment. This position requires someone who can work independently, quickly resolve technical issues, and effectively support end users while managing a high volume of support requests.

• Provide onsite desktop support for approximately 500 end users in a manufacturing environment.
• Troubleshoot and resolve hardware, software, printer, and peripheral issues.
• Support Windows 10 and Windows 11 operating systems.
• Install, configure, and maintain desktops, laptops, printers, and other end‑user devices.
• Support Microsoft Office applications, Microsoft Teams, and other business‑critical software.
• Manage and resolve incidents through the ticketing system, ensuring timely closure of support requests.
• Diagnose and resolve workstation performance, connectivity, and application issues.
• Work closely with a small IT team to support ongoing projects and daily operational needs.
• Escalate complex issues when necessary while maintaining ownership and communication throughout the resolution process.
• Assist with device deployments, upgrades, and refresh initiatives.
• Maintain accurate documentation of support activities and technical solutions.
• Deliver exceptional customer service and technical support to employees at all levels of the organization.

• Minimum 5 years of IT Support, Desktop Support, or End User Support experience.
• Experience supporting users in a complex enterprise environment.
• Strong hardware and software troubleshooting skills.
• Experience with Windows 10 and Windows 11 administration and support.
• Experience configuring and troubleshooting printers and end‑user devices.
• Proficiency with Microsoft Office Suite and Microsoft Teams.
• Strong ticket management and incident resolution experience.
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• Strong problem‑solving and analytical skills.

• Experience supporting a manufacturing environment with 250+ users.
• Associate's or Bachelor's degree in Information Technology or a related field.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft Certifications, or equivalent.
• Experience supporting multiple systems, business applications, and operational processes.

• Self‑motivated and proactive troubleshooting mindset.
• Strong sense of ownership and accountability.
• Eagerness to learn new technologies and grow professionally.
• Ability to prioritize effectively in a high‑volume support environment.
• Collaborative team player with excellent interpersonal skills.
• Comfortable supporting users in a fast‑paced manufacturing setting.

This is a Contract position based out of Clinton, IN.

The pay range for this position is $27.00 - $30.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Clinton,IN.

This position is anticipated to close on Aug 8, 2026.

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