Assistant-High School IT Support Technician - Flat Rate

Assistant-High School IT Support Technician
- Flat Rate

Indianapolis, IN, United States

High School IT Support Technician Assistant
- Flat Rate

Department: Information Services

Employment Status: Part-Time | Student Position
Locations: Indianapolis, Indiana

Position Summary

The IT Support Technician Apprentice provides technical assistance and support related to computer systems, hardware, software, and networks, while completing a structured, multi-year apprenticeship program. This role serves as the first point of contact for users experiencing technical difficulties and is responsible for responding to queries, running diagnostics, isolating problems, and implementing solutions under the guidance of experienced IT staff. Apprentices gain hands-on exposure across a variety of settings, including corporate environments, educational institutions, healthcare facilities, and managed service providers.

Key Responsibilities

Participate in structured learning experiences, including orientation, competency-based training, simulations, technology observations, and career development activities

Install, configure, and maintain computer equipment, mobile devices, and software for end users

Service hardware components based on customer requirements and organizational standards

Configure and troubleshoot networking equipment and connections

Apply basic cybersecurity practices to mitigate threats and protect organizational assets

Diagnose, resolve, and document common hardware and software issues

Provide customer support with professionalism and clear communication

Manage user accounts, permissions, and access controls

Implement backup and recovery procedures

Support virtualization and cloud-based technologies

Maintain accurate documentation and follow operational procedures

Engage positively with colleagues, clients, and end users while supporting the organization's mission and values

Qualifications

Required

Current high school student entering the 11th grade

Commitment to complete a two year apprenticeship program through the end of 12th grade

Enrolled and in good academic and attendance standing at a local high school

Demonstrated interest in pursuing an IT or technology related career

Ability to successfully complete all required orientation, training, and competency requirements

Successful completion of pre employment requirements, including background check and any required drug screening

Strong communication and interpersonal skills, with a demonstrated commitment to professionalism and teamwork

Experience

0 to 2 years of relevant experience preferred

Previous volunteer work, school based tech clubs or programs, or community service experience is beneficial but not required

Why Join IU Health?

The High School IT Support Technician Assistant provides students with valuable real-world technology experience while supporting their academic and career goals. Participants gain exposure to IT support and technology professions, develop essential workplace and technical skills, and build a strong foundation for future educational and career opportunities in the technology industry.

This role offers a unique opportunity to learn from experienced IT professionals while making a meaningful difference by helping solve real technical challenges for end users across the organization.

• Job Identification 424954
• Job Category Patient Care Support
• Posting Date 08/05/2026, 05:28 PM
• Locations 340 W 10th St, Indianapolis, IN, 46202, US