Help Desk Technician

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Full-time Regular Technical Andretti Corp HQ, Indianapolis, IN, US

7 days ago Requisition

* This position is based in Indianapolis, Indiana and requires regular onsite work.
Relocation assistance is not available for this position
.

Purpose of the Role:

The IT Help Desk Technician serves as the front-line technical support resource for Andretti Global employees and business operations. This role is responsible for providing timely and effective support for hardware, software, network, mobile device, and user access issues while delivering an exceptional customer service experience.

Working closely with the IT Administrators, the IT Help Desk Technician supports the day-to-day operation of Andretti Global's technology environment, including Microsoft 365, desktop and laptop systems, VoIP communications, printers, and business applications. This position plays a critical role in maintaining employee productivity, supporting business continuity, and ensuring a positive user experience across the organization.

The IT Help Desk Technician serves as the primary IT support resource for corporate and shop operations when IT Administrators are supporting trackside activities and is expected to participate in on-call support and after-hours issue resolution as business needs require.

Responsibilities:

• Serve as the primary point of contact for employee technical support requests.
• Provide support via phone, email, remote support tools, and in-person interactions.
• Troubleshoot and resolve hardware, software, network, printer, mobile device, and account access issues.
• Escalate complex or critical issues to the appropriate IT resource while maintaining ownership and communication with the customer.
• Deliver exceptional customer service by responding to requests with professionalism, urgency, and accountability.
• Maintain accurate records of incidents, service requests, troubleshooting activities, and resolutions.
• Develop and maintain support documentation, user guides, and knowledge base articles.
• Assist with onboarding and offboarding activities, including equipment deployment, account setup, and access management.
• Support conference room technology, collaboration tools, and audiovisual equipment.

IT Operations Support

• Install, configure, deploy, and maintain desktop and laptop systems, mobile devices, printers, and related peripherals.
• Assist in the administration and support of Microsoft 365 environments.
• Support Microsoft and Apple operating systems and associated software applications.
• Maintain technology asset inventories and equipment records.
• Assist with system updates, patching, upgrades, testing, and routine maintenance activities.
• Follow established IT security, access control, and data protection standards.
• Identify opportunities to improve support processes and user experience.
• Serve as the primary IT support resource for Andretti Global corporate and shop operations during race travel and weekends when IT Administrators are supporting trackside activities.
• On-call support to provide technical assistance during race weekends and other business-critical events.
• Respond to urgent technology issues outside normal business hours as required.
• Troubleshoot and resolve end-user issues independently and
  ** escalate
  * * critical matters when necessary.
• Support remote users, corporate staff, and non-race team personnel with technical support needs.
• Monitor and respond to IT requests to ensure minimal disruption to business operations during race weekends.
• Maintain clear documentation and communication regarding incidents, outages, and support activities during race events.
• Provide continuous technical support coverage during IT Administrator absences, vacations, and business travel.

Position

Qualifications:

Education & Experience

• High School diploma or equivalent required;
  Associate degree in Information Technology or related field preferred.
• One (1) to three (3) years of experience in Help Desk, Desktop Support, Technical Support, or a related IT role preferred.
• Exper…