Technician, Desktop Services

Position Summary

Seeking a Desktop Support Technician to provide hands‑on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer‑focused, technically strong, and comfortable working in a fast‑paced support environment.

• Provide technical support for laptops, desktops, mobile devices, peripherals, and applications.
• Monitor and respond to help desk tickets while meeting SLA requirements.
• Perform PC imaging, builds, deployments, and equipment refreshes.
• Handle installs, moves, adds, and changes (IMAC) for end users.
• Support conference room and office technology needs.
• Assist with hardware setup, equipment moves, cable management, and workstation configurations.
• Participate in desktop‑related projects under the guidance of senior team members.
• Troubleshoot hardware, software, and mobile device issues.

• 2+ years of IT support or desktop support experience.
• Experience supporting:
  • Windows desktops and laptops
  • Mobile devices
  • End‑user applications
  • Hardware and peripherals
• Strong customer service and communication skills.
• Basic understanding of IT security principles.
• Basic understanding of ITIL / ITSM processes.
• Associate degree or equivalent experience.

• Desktop and endpoint support
• PC builds and deployments
• Hardware troubleshooting
• Mobile device support
• Ticketing systems and incident management
• Mobile Device Management (MDM)

• A+ Certification
• Microsoft Certifications
• ITIL Foundations
• Apple Certified Support Professional
• Experience with:
  • Jamf
  • Mobile Iron
  • Apple devices and macOS support

• Ability to lift up to 50 lbs.
• Comfortable crawling, kneeling, climbing ladders, pulling cable, and performing hands‑on equipment installations.