Site Support II

Location: Indianapolis

Job

Location: Indianapolis, IN, US

Date Posted:

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: _SITE

Description

We are seeking an experienced, detail-oriented, and versatile professional to join our team as a Site Support II with a primary focus on IT systems support, troubleshooting, and optimization. This elevated position builds on the Level I role by incorporating increased responsibility for diagnosing complex IT issues, managing system deployments, and ensuring network and systems integrity, while still encompassing secondary responsibilities for Audio Visual (AV) and Video-Teleconferencing (VTC) support.

If you are a driven individual with advanced IT skills and thrive in a dynamic, fast-paced environment, this role offers exciting opportunities to grow and contribute to innovative solutions supporting our mission! This is an onsite position in Indianapolis, IN.

Role Overview - Site Support

• Serve as a technical escalation point for diagnosing and resolving advanced IT issues, including computer systems, software applications, networked equipment, and wireless systems.
• Lead system imaging, hardware deployment, and asset documentation to ensure compliance with organizational standards.
• Take ownership of IT support tickets, ensuring timely resolution and customer satisfaction while adhering to established service-level agreements (SLAs).
• Establish and maintain detailed asset management records within a ticketing system.
• Local POC for AV system installations, upgrades, and integrations tailored to customer needs.
• Assist with AV and VTC event scheduling, setup, system testing, and real-time troubleshooting to ensure flawless execution.
• Troubleshoot and implement advanced technical solutions for AV/VTC hardware and software issues to enhance system performance and customer satisfaction.

Role Overview - Program Directed work

• Strong understanding of the Cybersecurity Maturity Model Certification (CMMC).
• Maintaining lab computers, laptops, and systems to be able to house CUI.

Qualifications

Required Education & Experience:

• AA Degree in related discipline and 1+ year of experience, or a high school diploma and 2+ years of related experience.
• Strong proficiency with VTC platforms (e.g., Cisco Webex, Zoom, Microsoft Teams) and AV control systems (e.g., Crestron, AMX, Extron).
• Advanced troubleshooting skills for diagnosing IT, AV, and networking issues in fast-paced, dynamic environments.
• Exceptional interpersonal and communication skills to collaborate with clients, stakeholders, and team members effectively.
• Ability to prioritize tasks and manage multiple assignments in high-pressure situations.
• Familiarity with AV industry standards and eagerness to stay current with emerging technologies and best practices.

Certifications:

• Must be able to obtain CMMC 2.0 Level 1 cert in first 90 days
• CompTIA certifications a plus
• CTS cert by AVIXA a plus

Required Clearance:

• Must be eligible to obtain and maintain a Secret-level security clearance.

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit  For information on the benefits SAIC offers, see .