Infrastructure Support Services Specialist

Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. Services include Tier‑2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

• Support Tier‑2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
• Troubleshoot and resolve all service‑center tickets routed to your Assignment Group.
• Perform IMAC of all applicable systems.
• Perform maintenance, patches, and updates to all systems in a timely manner according to SOPs.
• Maintain up‑to‑date knowledge and skills related to changing technology and services provided by Field IT Support.
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLAs via standard products including HP Service Manager and Clarity.
• Contribute to team and Quest‑specific short, mid, and long‑term goals.
• Assist in inventory management.
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals.
• Ensure enforcement of the Quest Diagnostics Information Technology Asset Management policies at the Business Unit.

• Assist in inventory management, including acquisition and disposal of all IT‑related equipment according to policies.
• Ensure enforcement of the Quest Diagnostics Information Technology Asset Management (ITAM) policies at the Business Unit.

Physical and Mental Requirements

• Ability to routinely lift 40 lbs, walk long distances, stand and bend in tight spaces, and drive short and long distances.
• Maintain composure under pressure, adapt to change, and grasp information quickly.

Knowledge

• Entry‑level understanding of skill area progressing to application of knowledge attained through education, certifications, or other related experience such as on‑the‑job training.

Skills

• Problem solving.
• Proficiency in MS Office programs.
• Problem Management, Time Management, Organizational skills.
• Verbal and written communication.
• Strong commitment to customer and employee satisfaction.
• Ability to work with internal and external customers.

Education

• Associate’s Degree or CompTIA A+ Certification (Preferred).

• Up to 80% travel.
• Clean / valid driver’s license required.
• On‑call coverage as needed.
• May perform other duties as assigned.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.