IT Support Specialist

Location: Pittsboro

IT Support Specialist

Overview

We are seeking an IT Support Specialist to provide frontline technical support for end users in a fast-paced environment. This role combines Level 1 and Level 2 support responsibilities, focusing on issue resolution, user assistance, and maintaining a high standard of customer service. The ideal candidate is a proactive problem solver who enjoys learning new technologies and collaborating with team members across the organization.

Key Responsibilities

• Provide technical support for end-user hardware, software, and access-related issues.
• Troubleshoot and resolve password resets, account permissions, printer problems, network-connected device issues, and other technical concerns.
• Manage and respond to support tickets in accordance with established service expectations.
• Deliver exceptional customer service while supporting employees at all levels of the organization.
• Assist with workstation setup, configuration, maintenance, and troubleshooting.
• Document support activities, resolutions, and troubleshooting steps.
• Participate in IT projects and initiatives that support professional growth and expanded technical knowledge.
• Attend training sessions and stay current with evolving technologies and support procedures.
• Escalate complex issues when necessary while maintaining ownership of customer communications.

Qualifications

• Experience providing desktop, technical, or help desk support in a professional environment.
• Strong troubleshooting and problem-solving abilities across hardware, software, and user access issues.
• Excellent customer service and communication skills.
• Ability to interact professionally and confidently with employees and leadership.
• Willingness to learn, adapt, and continuously improve technical skills.
• Comfortable working in a hands-on support role with exposure to a variety of technologies and systems.
• Ability to manage multiple priorities in a ticket-driven environment.

Ideal Candidate

• Positive attitude and strong customer-focused mindset.
• Self-motivated and eager to grow within an IT organization.
• Versatile "jack-of-all-trades" approach to technology support.
• Strong sense of ownership, accountability, and follow-through.

Work Breakdown

• Approximately 90% user support and ticket resolution.
• Approximately 10% project-based work and continuous improvement initiatives.

Experience Level: Mid-Level / Intermediate IT Support Professional.
Job Type & Location
This is a Contract to Hire position based out of Pittsboro, IN.
Pay and Benefits
The pay range for this position is $20.00 - $35.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pittsboro,IN.
Final date to receive applications
This position is anticipated to close on Sep 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of…