Manager of Software Support

• Microsoft 365 certifications preferred

United Way of Central Indiana works to bring the resources of philanthropy, government, corporations, the socialsector,and neighborhoods together to confront generational poverty head on and ensure a better future for our neighbors in need.

This is an ambitious time to join United Way as we embark on a five-year strategic plan to reduce the number of households experiencing poverty and financial instability.

To make a significant impact in our region, United Way is looking for dedicated, confident, and compassionate team members who live our shared values of inclusivity, courage, accountability, respect, and excellence.

We partner to design, support, and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents' quality of life.

The Manager of Software Support is a member of the Technology and Business Intelligence team and is responsible for the adoption and usage of organizational software; training and support for various applications; development and maintenance of the SharePoint intranet site for the organization.

United Way of Central Indiana's core shared software tools and applications include but are not limited to all Microsoft Office 365 (O365) applications, AI tools (including ChatGPT, Microsoft Copilot, and/or Claude), and Asana for project management. In addition, this role maintains an inventory of all software tools and applications used across the organization and works alongside all divisions to support a wide variety of specific-use applications.

Additionally, this role is responsible for ensuring all software and technology tools used across the organization to adhere to established information security standards and policies.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

• Serve As The Subject Matter Expert And Support Users To Fully Leverage United Way's Core Shared Software Tools And Applications, Including But Not Limited To Microsoft Office 365 Applications, AI Tools (ChatGPT, Microsoft Copilot, Claude), Asana, Form Stack, Docu Sign, Etc. This Includes
• Lead user training and provide guidance on best practices or the effective use of organizational software applications.
• Develop documentation for software applications for user knowledge base.
• Monitoring and creation of Microsoft Teams and SharePoint sites.
• Support the roll-out of new application features and capabilities.
• Coordinate with internal team members for all software applications and tools used across the organization. Examples include human resources tools, accounting tools, project management tools, etc.
• Maintain and regularly update an inventory of all technology tools and applications, including software descriptions, internal administrators, costs, contract terms, renewal dates, and vendor relationships, ensuring accurate documentation and effective software governance.
• Conduct periodic needs software assessments for organization.
• Serve as the backup trainer for new employee orientation technology setup, ensuring seamless onboarding experiences and continuity when primary trainer is unavailable.

• Partner with teams across the organization to identify opportunities to leverage AI solutions for efficiency and process improvement.
• Provide leadership in evaluating and prioritizing AI and automation opportunities across the organization, ensuring alignment with business needs, operational goals, and technology strategy.
• Design, develop, and deploy custom AI solutions and agents to address organizational needs.
• Manage the organization's AI tool ecosystem by ensuring effective administration of accounts and…