East Coast Product Support Specialist — AI-Driven CSAT
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-09-01
Listing for:
Vitalize
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Vitalize is seeking a Product Support Specialist to expand East Coast coverage and scale our support operations. You will own complex escalations, partner with Engineering, Product, and Operations, and drive CSAT and FRT improvements while shaping self-service documentation.
You will analyze trends, create actionable insights, and help implement an AI-augmented support strategy to boost efficiency and product quality.
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