Deskside Support Technician

• Location 7676 Interactive Way,Indianapolis, IN, 46278,United States
• Job Category Corporate
• Employee Type Full Time Non-Exempt

About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness.

We’re also the industry leader in on‑demand customization, offering in‑store embroidery that turns everyday gear into one‑of‑a‑kind statements. From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.

• Provide technical assistance to corporate computer users.
• Answer questions or resolve computer problems in person, via telephone, or electronically.
• Stay informed on new product lines and evaluate new hardware to recommend standards for corporate and store environments.
• Work with service vendors (warranty and non‑warranty) and equipment secondary market/decommission vendors to establish best pricing and services.
• Provide assistance with computer hardware and software, including printing, installation, word processing, email, and operating systems.
• Perform hardware and software installations, maintenance tasks, troubleshooting, and repair of computer systems and peripheral equipment.
• Process accurate and timely information to ensure compliance with vendor warranty requirements.
• Maintain high levels of customer satisfaction by resolving technical problems and concerns.

• Configure and deliver corporate IT equipment as needed.
• Assist the IT Depot in diagnosing and troubleshooting IT equipment.
• Interface with all departments to fulfill IT hardware needs.
• Support and adhere to company policies, procedures, and guidelines.
• Provide excellent customer service as outlined in the HW&L policy manual.
• Maintain and update work order tickets in the ITSM tool.
• Complete Dell warranty work including gathering and documenting equipment needing repair, coordinating repairs, and returning equipment to active inventory.

• Associate’s Degree (Bachelor’s preferred) in a computer‑related curriculum preferred, plus a minimum of 3 years’ experience supporting and maintaining computer hardware and desktop software.
• Strong problem solving and communication skills.
• Knowledge of computer hardware devices and internal components including personal computers, laptops, CPUs, keyboards, monitors, and mice.
• Knowledge of peripherals including scanners, check readers, receipt printers, laser printers, RF guns, PDAs, modems, and monitors.
• Knowledge of audio/visual products.
• Knowledge of Windows operating systems, Microsoft Office Suite, and IT systems (Track IT).

• Ability to operate a computer and work with digital systems for extended…