Business Process & Solutions Analyst – Billing & Invoicing

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.

AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.

We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work rankings across the markets where we operate. AES was also named one of the Worlds Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute's Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it.

As AES strives to become the customer first, digital focused, clean energy provider of the future, the success of our customer experience platforms, applications, and programs become critical to our strategic success. The successful business process & solutions analyst will play a pivotal role in owning the billing and invoicing processes for AES Indiana and leading the execution and deployment of customer system changes by partnering directly with our local and global digital teams, business stakeholders, and strategic partners to ensure our vision is translated to customer outcomes.

In this role, you will be responsible for coordinating with business stakeholders and subject matter experts from meter-to-cash operations as a business process and solutions analyst for Billing and Invoicing within the AES Indiana Customer Systems team. The Customer Systems team is responsible for implementing strategic and regulatory initiatives in coordination with the digital product owners, collaborating with leadership and other stakeholders to develop the business' prioritization roadmap for utility transformation initiatives, managing and seeking improvements to business processes across all key functional areas, and engaging the business to ensure adoption or awareness of changes.

You will have an important role by acting as a liaison between business end users and the digital support team in defining the business requirements and specifications of the SAP solution through functional design, end-to-end testing and bill output verification. You will be responsible for ensuring production support incidents and change requests are triaged and prioritized appropriately, delivered on time and tested effectively to ensure all business requirements have been met before deployment.

• Identify, define and manage high-level business requirements for system changes, detailed system change specifications, business process designs and procedures
• Maintain focus on business outcomes and define the business solutions and structures needed to realize these opportunities
• Analyze laws, regulations, tariffs and changing business strategies to find practical solutions to functional CIS system designs and integrations, focusing on aligning processes across US utilities and using standard SAP IS-U configuration where possible.
• Serve as primary contact to the business community to ensure that its needs are fully understood
• Design the SAP configuration and customization process so that it meets the business process design and application requirements
• Use the business process requirements to drive out application requirements and metrics
• Validate the design with the stakeholders to ensure that the design satisfies the requirements
• Identify operational impacts of system/process changes and provide direction on impacts
• Collaborate with other business process and solutions analysts and digital product owners to ensure information is shared for complete end-to-end solution
• Provide daily support for business operations including first line of triage for end user issues, service desk incident prioritization and change request backlog maintenance
• Perform user acceptance testing for incident resolutions and deployment of change requests
• Troubleshoot system problems, identify operational impacts of problems, and recommend risk-adverse and cost-effective solutions
• Assist in developing training to educate trainers and end users on performing CIS transactions
• Ensure system processes are compliant with laws, regulations, and tariffs
• Coordinate system parameters to meet business needs as they relate to…