Technical Integrator

Key Responsibilities:

• Design and implement integration solutions across enterprise applications, platforms, and data sources.
• Translate business and functional requirements into scalable technical solutions and integration designs.
• Define and promote integration standards, patterns, APIs, and reusable components.
• Lead technical integration efforts through the solution lifecycle (design to implementation).
• Coordinate across platform/product teams, engineers, vendors, and business stakeholders.
• Identify and manage technical dependencies, risks, and integration challenges.
• Facilitate technical reviews and drive alignment across systems and technology domains.
• Ensure solutions meet architecture, security, data privacy, and regulatory requirements.
• Maintain technical documentation; support operational excellence via monitoring and readiness.
• Improve interoperability, automation, scalability, and platform performance.
• Provide day-to-day technical direction and mentorship to integration/developer teams.
• Define, track, and report integration performance metrics/KPIs to leadership.
• Lead integration workstream delivery cadence using CRM Agile/Scrum or SAFe ceremonies.
• Serve as functional SME for Employer and FRM capabilities; partner to define future-state requirements and roadmaps.
• Influence Veeva CRM configuration and platform strategy; drive scalable implementation approaches.
• Own requirements management, backlog prioritization, testing strategy, release readiness, and continuous improvement.
• Drive innovation via root cause analysis and building scalable, reusable AI agents.

• Bachelor’s degree in computer science or information technology.
• 3+ years delivering IT solutions and integrations.
• Experience providing functional/direct technical direction, including mentoring.
• Experience integrating major enterprise SaaS platforms (e.g., Workday, Salesforce, SAP, Service Now, Veeva).
• CI/CD pipelines, infrastructure-as-code, and automated testing in regulated environments.
• AI solution design, prompt engineering, and AI-powered support/self-service.

• Regulated industry experience (pharma/life sciences), including GxP/SOX-relevant systems.
• AI certification (e.g., AWS AI Practitioner or equivalent).
• Integration technology/data interoperability knowledge.
• Digital CRM experience (Veeva CRM or ).
• Cloud (AWS/Azure), IAM, SSO/federation, API management/gateway tooling.
• Global/offshore delivery experience.
• Agile/Scrum or SAFe delivery/cadence ownership; relevant certifications.
• Experience owning delivery metrics/KPI reporting (velocity, defect rates, SLA/uptime).
• Veeva CRM architecture/security/business rules and enterprise integrations.
• Knowledge of AI governance/compliance/monitoring/knowledge management and CRM automation.

• Up to 10% travel.